Question 1

How do I judge quality before starting?

Accepted Answer

Look for visible standards: a clear offer, mobile-first enquiry path, labelled examples, guide pricing, ownership/care terms, and a short written fix list before any larger scope.

Question 2

Do I need a new website or can you fix my current one?

Accepted Answer

Not always. The first check is whether the current site can be tightened first. If small fixes are enough, you get that recommendation.

Question 3

What is the Premium Site Check?

Accepted Answer

It is a NZ$199 screenshot-backed review of the mobile enquiry path, Google preview, speed feel, and first fixes worth doing. It is for owners who want a written recommendation before committing to a rebuild.

Question 4

What does the monthly care plan cover?

Accepted Answer

The setup fee covers the build. The monthly plan keeps the site hosted, monitored, updated, backed up and improved with small fixes. Starter care is NZ$99/month, Business care is NZ$129/month, and Custom care starts from NZ$199/month depending on scope.

Question 5

What do I own?

Accepted Answer

You own your domain, brand assets, content, images, customer data, and business accounts. Website deliverable, hosting, care, export, cancellation, and handover terms are written into the project scope before work starts.

Question 6

Can I start with just the website and add automation later?

Accepted Answer

Yes. That is usually cleaner. Start with the website, mobile layout, Google visibility, and enquiry path; then add chat, missed-call capture, or follow-up automation only where it earns its keep.

Question 7

Is there a minimum monthly term?

Accepted Answer

Standalone full-price work has no lock-in. Any minimum term, care-plan requirement, or early-exit balance is written into the scope before you approve the work.

Question 8

How do I know what is worth fixing?

Accepted Answer

The first check is designed to identify whether small fixes, a rebuild, automation later, or no major work is the right next step.